FAQ

Jade Taylor Market

A boutique gifting studio with carefully curated and custom wedding gifts

 

How long will my order take to arrive?

Please allow one week for delivery. Orders process within 1-3 business days and are shipped via USPS Priority Mail. Please email us if you need your gift by a specific date at hello@jadetaylormarket.com and we will take your timing into consideration.

How do handwritten notes work?

Please choose your card and write your message at checkout. Every message will be handwritten on your behalf and included in your gift. If you would prefer to not have a message written in your card, please indicate this at check out.

How will my gift ship?

Boxes are shipped via USPS Priority Mail and include tracking numbers. Shipping is $8/box. If you are ordering 5+ boxes please send us an email and we will be able to provide a consolidating shipping quote.

Do you ship internationally?

At this time we only ship within the United States. If you would like to ship outside of the United States please contact us for a personalized quote and we will work to make it happen.

What if I need to order large quantities?

For custom orders and large orders over 5 boxes of the same type please email us in advance.

Do you charge sales tax?

We only charge sales tax for gifts being shipped to Minnesota.

What is your return policy?

At this time all sales are final. If your box arrives damaged or product is missing please contact us within five business days.

What if I receive a broken or incomplete gift?

If an item is broken or product is missing please contact us within five business days.

What if my box is missing?

Please reach out to us if your box has not arrived within 10 business days of shipping. Please note that we are not responsible for lost or stolen items.

Do you offer customized gift boxes?

 

Yes, we now offer customized gifts using the "Build your own box" tool. Go ahead and give it a try!

For another questions please contact us at hello@jadetaylormarket.com